1. What Information We Collect

CareerMomenta collects information to provide career coaching, CV writing, and interview preparation services. We collect:

Personal Information: Name, email address, phone number, and location provided during service inquiries and bookings
Professional Information: CV content, work history, skills, and career goals shared for coaching purposes
Communication Data: Messages and emails exchanged for service delivery and support
Booking Data: Appointment details, scheduling preferences, and session history collected via Calendly
Usage Data: Pages visited, time spent on site, clicks, and referral sources via Google Analytics
Device Information: Browser type, operating system, IP address, and device identifiers

2. How We Use Your Information

We use collected information for:

Service Delivery: Providing CV coaching, interview preparation, and career guidance
Appointment Scheduling: Managing bookings and session reminders through Calendly
Email Communication: Sending booking confirmations, service updates, and newsletters via SendGrid
Analytics: Understanding user behaviour to improve our website and services (Google Analytics)
Legal Compliance: Meeting regulatory requirements and protecting against fraud

3. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. For detailed information about cookies we use, their purposes, and how to manage them, please visit our Cookie Policy.

Google Analytics Tracking: We use Google Analytics to collect and analyze visitor data about how you interact with our site. This includes pages visited, time spent, clicks, and referral sources. Your visit data may be associated with Google Analytics tracking data to help us understand user behavior and improve our services. Google Analytics uses cookies to track your activity across sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookie categories include:

Necessary: Authentication, security, and fraud prevention
Analytics: Understanding site usage and performance (Google Analytics)
Preferences: Remembering user settings and consent choices

4. Third-Party Service Providers

We share information only with service providers who assist us in delivering our services:

Calendly: Appointment scheduling and session management — Calendly Privacy Policy
SendGrid (Twilio): Transactional email delivery for confirmations and communications — SendGrid Privacy Policy
Google Analytics: Website analytics and usage tracking — Google Privacy Policy

Each provider processes your data in accordance with their own privacy policies and applicable data protection laws.

5. Do Not Sell My Personal Information

CareerMomenta does not sell your personal information. We do not share, rent, or sell your personal data to third parties for their marketing purposes. Your information is used exclusively to provide our services and improve your experience.

California Consumer Privacy Act (CCPA) Rights: If you are a California resident, you have the right to:

Know what personal information is collected about you
Know whether your personal information is sold or disclosed
Request deletion of your personal information
Opt-out of the sale or sharing of your personal information
Receive non-discriminatory treatment for exercising your CCPA rights

To exercise any of these rights or to opt-out of data sharing, please contact us at hello@careermomenta.com.

6. Your Rights

GDPR Rights (EU/EEA Residents):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@careermomenta.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Service Data: Retained for the duration of your engagement and 2 years after for legal compliance
Booking Records: Managed by Calendly per their data retention policy
Email Records: Retained by SendGrid for up to 30 days for delivery tracking
Consent Records: Stored in your browser's localStorage until you clear cookies or withdraw consent
Analytics Data: Retained by Google Analytics for 26 months

You can request deletion of your data at any time by contacting us.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: hello@careermomenta.com

Website: careermomenta.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.